When you place an order on our website you are accepting our Terms & Conditions of Sale…

Ordering with us

When you place an order we’ll need your name, address, e-mail address, credit/debit card number and card expiry date. For your security, we don’t store your credit/debit card details. This information is processed securely by Paypal.

When your order has been processed we’ll notify you of receipt of your order by email and you’ll be able to check if all the details are correct. 

When your order is ready and has been dispatched we will let you know via email.

It’s useful to have a contact telephone number so that we can quickly reach you if we need to discuss your order. Some couriers also require customer’s telephone numbers.

Payment

Payment for all orders is at point of sale and not at the point of despatch. Payment is made using our online payment facility via PayPal.

The total cost of your order is the price of the products ordered plus delivery. International delivery charges are added on at the checkout for any products offering international delivery. International shipping rates vary for each product and are calculated at checkout.

By entering card details onto our system you confirm that the credit or debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

To be eligible to purchase products on this website you must be over 18 years of age, stipulate a delivery address and possess a valid credit or debit card. We reserve the right to reject any offer of purchase by anyone at any time.

Stock and delivery

Some items will be in stock at all times and are able to ship within 2-5 working days. Others require longer delivery periods or are made to order, so please do bear this in mind if you are ordering a gift for a specific time. 

Estimated delivery times are given for each product, on each product page. Please check these carefully. We work very hard to meet the delivery times quoted on our site an aim to be as quick as possible, especially if something is needed for a gift. Please bear in mind that delivery times are estimates and postal services aren’t always as reliable as we’d like them to be!

At times of public holidays, (e.g. Christmas, Easter and bank holidays) delivery may take a little longer.

If you need something by a given date and are unable to communicate this via our site please do contact us via email at info@morleybridge.com and we will do our best to help you.

Commissioned Items

We are happy to take commissions and will work with you to discuss your needs and design a bespoke piece just for you. Full payment upfront is required for a commissioned item – this can be discussed/arranged before work commences.

Please note that your cancellation rights are affected once a commission is started – see below for more details.

Product Pricing & Descriptions

All prices published are in Pounds Sterling.

Each product purchased is sold subject to its Product Description, but please do remember that handmade craft is not mass-produced and therefore slight variables in design and colour are always possible.

Contract Cancellation

If you change your mind you’re entitled to cancel a purchasing contract, provided you do so no longer than fourteen days after the day on which you receive the products. You’ll be given a full refund, which includes the initial postage charge.

Please note that this does NOT apply to bespoke, custom made pieces. Please see our Delivery & Returns policy below for more details.

If you wish to cancel this contract prior to order despatch, please contact us as soon as possible. If your order has already been despatched please follow the procedure set out in our Returns Policy.

Returns and Refunds

We hope that you’ll be very happy with your purchases from morleybridge.com, but understand that you may change your mind and wish to return an item and seek a refund. If this is the case you need to let us know in writing no longer than 14 days after the date on which you received the products.

Please email us on info@morleybridge.com with your contact details and your order details and let us know why you are returning an item so that we can put things right for you. You’ll then be sent a returns address and details of how to proceed.

Please return your item in good condition, ideally with its original packaging within 14 working days from the date you received the products. The refund includes the original delivery charge but please note that we’re unable to offer free returns at this time.

If you’re returning a product because it is faulty we will pay the return delivery costs.

If you return goods to us, please use an insured method of despatch and obtain proof of posting. We can’t accept liability for returned goods being lost or damaged in transit.

Commissioned items

Once a commissioned piece is ordered and a deposit or full amount has been paid it usually cannot be cancelled unless specifically by agreement with morleybridge.com. Once a commissioned piece has been started, it is unlikely that a cancellation will be possible. However, if you email us as soon as possible after placing the order, we’ll advise if cancellation is possible. We are unable to offer refunds for completed commissioned/bespoke pieces.

In ordering any product from this website you are accepting the terms and conditions as detailed on this page.